FREE Shipping For All Orders - We Ship Worldwide!

FAQS

1. SHIPPING

SHIPPING METHOD

HOW MUCH DOES SHIPPING COST?

Shipping is FREE for all purchase.

WHERE DO YOU SHIP?

We ship internationally however due to restrictions outside of our control, we are unable to ship to some military addresses and countries that do not accept our shipment sources. If this becomes an issue for you, we will issue a full refund to you as soon as possible.

HOW DO YOU SHIP PRODUCTS?

We use a variety of shipping services, depending on your country. All shipments are processed and distributed by our couriers, then transferred to your local country’s postal service. You will be provided with the courier tracking information so you can contact your specific shipping partner with questions you may have.

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Shipping to USA, Canada:

  • Order processing: 2-3 Days
  • Standard Shipping: 14-20 Days 

Note: The items you ordered should reach you within 14 to 25 days for Standard Shipping.

Shipping to Worldwide:

  • Order processing: 2-3 Days
  • Standard Shipping: 14-30 Days

Note: The items you ordered should reach you within 18 to 35 days for Standard Shipping.

HOW CAN I TRACK MY ORDER?

Tracking code will be sent to the email address you provided after placing your order. Please note that some tracking information may take up to 2-5 days after you receive your email depending on the shippers system timeline.

WHEN WILL MY TRACKING INFORMATION APPEAR?

Tracking events should appear within 48-72 hours after you’ve received the tracking code. Updates or movement information can take 2-5 days to appear in your tracking log.

WHY CAN'T I TRACK MY ORDER?

New tracking numbers may require up to 24 hours to become available to your carrier. Location updates will be displayed up to 2-5 days later. There are rare occasions the tracking information may arrive a late. If you have any questions about tracking, please refer to your shipping partner or contact us. 

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Though we try our best, sometimes deliveries can be affected by things like inclement weather, backlogs, or carrier incidents. They may also be delayed by customs inspections. Your carrier will have the most up to date information on where your package is.

WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

Shipping fees are based on the quotation from international shipping companies, which are very accurate. Sometimes recipient will be charged an additional fee due to special local circumstances such as import tax, remote area delivery or other fees related to getting your package to you. Please note: In order to receive your package, you will have to pay these additional local fees. We can not offer a refund for packages not delivered due to failure to pay these local fees. 

2. PAYMENT

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

We offer secure payment options via PayPal. Through this partner, you can choose to use a debit card or a credit card such as AmEx, Visa or Mastercard, whichever is more convenient for you.

WHICH CURRENCY ARE YOU USING?

Our prices are listed in US Dollars, but the payment system can automatically convert the price to your local currency or any available currency you choose.

3. ORDER

HOW TO PLACE AN ORDER?

Select the products you love and click “Add to Cart” to add them to your cart. Keep shopping and add as many products to the cart as you like! You can add or delete products at anytime.
 Once you’ve added everything you want, click proceed to "Check Out” to fill in your details such as your receiving address and your payment information, then click "Complete order". That’s it!

HOW CAN I MODIFY MY ORDER?

If you need to make changes to an existing order, please email support@dreamshopzilla.com within 8 hours of placing your order so we can make the adjustments. If it has been more than 8 hours since the order was placed, we will do our best but there is no guarantee we can make changes.

POST - PURCHASE

I RECEIVED A DEFECTIVE/DAMAGED ITEM! WHAT DO I DO?

We aim to bring the best quality products to our customers, however sometimes things happen in production or shipping that results in a damaged or defective product. If you received damaged goods, Click Here for our Return Policy.

THE TRACKING REPORT SHOWS "RETURNED TO SENDER” - WHAT SHOULD I DO?

Packages are often returned for one of two reasons: 
 1) Your shipping address was incomplete or incorrect and the package could not reach the final destination.
 OR 
 2) You were absent at the time of attempted delivery.

Step 1: Contact your postal service/ delivery carrier to check the status of the package and see if they can assist you. If they are not able to assist you…

Step 2: Contact our Customer Service department by emailing support@dreamshopzilla.com and provide your shipping address along with other information about your issue.

If the shipping address matches your original address we will send you a replacement or refund you 50% of your original fee. 

If the address does NOT match what was originally given to us, we are unable to send you a replacement package free of charge. We will however, send a replacement for a fee. 

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

If you provided an incorrect shipping address, or are missing an important piece of information contact us immediately at support@dreamshopzilla.com providing us with the correct address and we will do our best to correct it before the package is shipped.

Once the package is shipped we cannot change or update it. Please contact your shipping partner for options through them, such as the option to pick up the package at a nearby drop off point or shipping centre.

We cannot resend a package due to wrong address given to us without additional fees being charged.

 

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